top of page

Crisis Care

How to Recognize a Crisis

A crisis occurs when a person’s mental health or substance use issues become too much to handle on their own. Everyone experiences crisis differently, and what might be a crisis for one person might not be for another.

Crisis may look like

  • Anxiety or panic attacks

  • Depression

  • Thoughts of suicide or self-harm

  • Hearing voices or feeling paranoid

  • Thoughts of hurting others

  • Substance intoxication or withdrawal

Mobile Response Team

A Community Based Crisis Team

The Mobile Response Team (MRT) serves clients that are experiencing a mental health or substance use disorder crisis. The MRT deploys to the crisis location to assess the situation and decide as to the next step in the service provision continuum. 

Douglas County residents can call 785-841-2345 or 988 to receive support from trained counselors at HeadQuarters. After a crisis call is received, HeadQuarters will make a determination that the crisis team should be dispatched, then the MRT will meet the individual in their environment. On some occasions, the call may come from law enforcement or the co-responder. To ensure the situation is safe for the MRT team, the person experiencing the mental health crisis must consent to having the team come out.

Currently, MRT is available 7 days a week between 8 am - 2 am. 


The Treatment & Recovery Center

The Treatment & Recovery Center (TRC) of Douglas County serves as a place where our community members come to begin their behavioral health and/or substance use recovery journey, whether they're simply seeking a life change, or find themselves in crisis and need immediate help.

The TRC provides crisis care through urgent care, treatment, and recovery. Urgent Care: anyone in crisis can come to the TRC for immediate access to behavioral health crisis assessment and treatment. Treatment: the TRC will provide a safe, structured environment for individuals experiencing a severe mental health or substance use crisis using trauma-informed methods. Recovery: the TRC will provide care coordination, treatment and support to create a safety net of access to community resources and programs, providing a road map and community for a stable future.

BNC operates TRC. It is the result of collaboration and investment from numerous local institutions and agencies. It is funded through a variety of resources including the quarter-cent sales tax that was approved by voters in November 2018 to improve behavioral health services and facilities in Douglas County.

The TRC is open 24/7, 365 days a year. No appointments necessary. It's located at 1000 W. 2nd Street, Lawrence, KS.

bottom of page