Feedback
Complaint & Appeals
The Feedback Form is a place where you can express concerns and/or complaints if you are not satisfied with the service you are receiving, if you feel your rights have been violated, or if you have talked with your mental health professional about your concerns and are dis-satisfied with their response.
Feedback forms are reviewed weekly by the Quality Improvement Department Director and responses will be provided in writing or by phone within 30 business days. We cannot and will not retaliate against you or refuse treatment for filing a complaint.
​
Feedback and/or complaints and appeals can also be shared by contacting the Risk Manager, Bert Nash Community Mental Health Center 200 Maine Street, Suite A, Lawrence, KS 66044. The response will occur no later than thirty (30) days following the receipt of the compliant.
If you believe your rights with respect to health information have been violated, you may submit a Feedback Form to BNC or contact the Secretary of the Department of Health and Human Services at ocrmail@hhs.gov. You may also contact the Office of Administrative Hearing within the Kansas Department for Aging and Disability Services-Behavioral Health Services at 503 S. Kansas Ave, Topeka, KS 66603 or at 888-582-3759.
​
feedback, including complaints, can also be sent to: