Each year, we invite clients to tell us about their experience at the Bert Nash Center, such as what is working well, what could be better, and how we can continue improving care. This feedback is one of the most important ways we listen, learn, and grow. In 2026, 382 clients completed the survey, a 31.27% increase over 2025. We also saw meaningful improvement in our Net Promoter Score (NPS), which rose from 29 to 40, along with gains in “very good” ratings across six of the
